Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Nomad Files digital products, downloads, and orders. Can’t find your answer? Contact us and we’ll help right away.

Products & Downloads

What digital products does Nomad Files sell?

Nomad Files sells premium digital downloads — templates, guides, planners, and tools designed for digital nomads, remote workers, and location-independent professionals. All products are delivered instantly as downloadable files.

How do I access my digital download after purchase?

After completing your purchase you’ll receive an email with a secure download link. Click it to download your file instantly. No account needed. The link is valid for 48 hours, so download promptly.

What file formats do your products come in?

Our products come in widely-compatible formats including PDF, XLSX, DOCX, and ZIP depending on the product. The specific format is listed on each product page before you buy.

Can I redownload my files if I lose them?

Yes. Contact us with your order number and we’ll send a fresh download link at no charge.

Ordering & Payment

Do I need to create an account to buy?

No account required. Check out as a guest — your download link arrives by email immediately after payment.

Are your products available worldwide?

Yes. All products are digital and ship to every country with no restrictions. Prices are in EUR.

Do you offer bulk or team discounts?

Yes. Contact us for team, company, or educational institution pricing.

Licensing & Refunds

Can I use Nomad Files products for commercial purposes?

Our standard license covers personal and small business use. For commercial redistribution or resale, contact us about a commercial license.

Do you offer refunds?

Because digital products are delivered instantly, we generally do not offer refunds. However, if you received a corrupted file or the wrong product, contact us within 7 days and we’ll make it right.

How do I get support?

Email delayed.nomad.digital@outlook.com with your order number. We respond within 24 hours on business days.